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Frequently Asked Questions

It's my first time, do I need to arrive early?

Yes, please come an extra 5-10 minutes before your appointment as there is paperwork to fill out.

I prepurchased a service at an event, how long do I have to redeem it?

At all of our events and our spa policy in general is that you have ONE year to use all packages and services that were purchased during an event, sale, or throughout the year. If it is not used within the time frame you cannot use it and it will not be applied as spa credit so prepurchase what you know you will be able to use up.

Gift cards NEVER expire. 

Where are you located?

We are in the same strip mall as Planet Fitness and Murdoch's. We will be located in between Bright Now Dental and Planet Fitness.

Do you accept walk in or same day appointments?

We highly recommend booking your appointment ahead of time as we can't always accommodate same day/walk in appointments. Always call ahead to see if we can fit you in!

Do you accept tips?

Tipping is never required but always appreciated. Dr. Lurie cannot accept tips but the rest of our estheticians can. Service Providers prefer cash tips or venmo but can be applied at check out when paying for your treatment. They keep 100% of their tips.

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